Privacy Policy and Terms of Service - AC Xperts of Florida

Privacy Policy

At AC Xperts of Florida, we value your privacy and are committed to protecting your personally identifiable information (PII). This privacy policy explains how we collect, use, and safeguard your information when you interact with our website, services, or contact us for any inquiries. Please take a moment to review our practices carefully.

What Personal Information Do We Collect?

When interacting with our website, ordering services, or registering with us, we may collect the following personal information:

  • Full name

  • Email address

  • Phone number

  • Mailing address

  • Service-related details (e.g., HVAC needs, service history)

When Do We Collect Information?

We collect your information when you:

  • Schedule a service or consultation

  • Fill out forms on our website

  • Contact us via phone, email, or live chat

  • Respond to surveys or feedback requests

  • Sign up for newsletters or promotions

How Do We Use Your Information?

The information we collect from you is used in the following ways:

  • To process service requests, appointments, or quotes

  • To improve your customer experience and personalize our services

  • To communicate important updates about our services

  • To provide you with relevant promotions or special offers

  • To follow up after service or inquiries

  • To request feedback and reviews on our services

SMS Opt-In Consent

  • SMS Communication Consent:
    By providing your phone number and opting in to receive SMS communications, you consent to receive text messages from AC Xperts of Florida related to services, appointments, job updates, or other communications relevant to your interaction with us.
    You may receive text messages regarding updates on orders, deliveries, service appointments, or job application statuses.

  • SMS Communication Opt-Out:
    You can opt-out of receiving SMS messages at any time by replying "STOP" to any text message we send you. After opting out, you will no longer receive SMS communications unless you opt in again.

  • Data Sharing:
    We do not share, rent, or sell your phone number for SMS communications to any third parties.

How Do We Protect Your Information?

Your privacy and security are our top priority. We take appropriate security measures to protect your personal data, including:

  • Using secure and encrypted channels for transmitting sensitive information

  • Regular malware and security scans

  • Ensuring our website and systems are up-to-date with the latest security protocols

Please note: We do not collect sensitive financial information such as credit card details on our website.

Do We Use ‘Cookies’?

Yes, we use cookies to enhance your browsing experience on our website. Cookies help us remember your preferences and gather site traffic data. Here are the primary ways cookies are used:

  • To track service requests or appointments

  • To analyze website usage and improve site functionality

  • To offer a more personalized experience

You can adjust your browser settings to manage or disable cookies. However, some features may not function properly if cookies are disabled.

Third-Party Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share information with trusted partners who assist us in running our business and serving you, such as website hosting or customer support services. These parties are bound by confidentiality agreements. We may also release information if required by law or to protect our rights and safety.

California Online Privacy Protection Act (CalOPPA)

In compliance with CalOPPA, we agree to the following:

  • Users can visit our site anonymously.

  • We will post our privacy policy on our website, with a conspicuous link located on the homepage or at the first page after entering our site.

  • You will be notified of any changes to our privacy policy.

Children’s Online Privacy Protection Act (COPPA)

We do not collect or solicit personal information from children under the age of 13. Our services are not directed to children, and we adhere to the guidelines set by COPPA.

Fair Information Practices

In line with the Fair Information Practices, we commit to taking the following actions in case of a data breach:

  • Notify you via email within 7 business days

  • Provide a remedy process if your data rights are violated

CAN-SPAM Act

We comply with the CAN-SPAM Act and ensure:

  • Accurate subject lines and clear identification of promotional emails

  • The inclusion of our business address in all emails

  • Quick processing of unsubscribe requests

You can opt out from our email list at any time by following the unsubscribe link in our emails or by contacting us directly.

Contact Us

If you have any questions or concerns about our privacy policy or wish to update your personal information, feel free to contact us at:

  • Phone: 561-671-0005

  • Email: Acxpertsfl@gmail.com

  • Mailing Address: 105.48 Plainview Circle, Boca Raton, Florida

By using our services, you agree to the terms of this Privacy Policy. We may update this policy from time to time, and we will notify you of any significant changes.

Terms and Condition

Effective Date: 04.12.2024

Welcome to AC Xperts of Florida. By using our services, you agree to the following terms and conditions. Please read them carefully.

1. Acceptance of Terms

By accessing or using the services provided by AC Xperts of Florida, including but not limited to heating, ventilation, air conditioning installation, maintenance, and repair services, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, you must not use our services.

2. Services Provided

AC Xperts of Florida offers a range of services related to air conditioning systems including, but not limited to:

  • Installation and replacement of AC units

  • AC maintenance and cleaning

  • Air conditioning repair services

  • Emergency repair services

  • System diagnostics and consultation

3. Scheduling & Cancellations

  • Appointments: Services will be scheduled based on availability and customer preference. Appointments are subject to change due to unforeseen circumstances. We will notify you of any significant changes.

  • Cancellations: You may cancel or reschedule your appointment at least 24 hours in advance without penalty. Cancellations made within 24 hours may incur a cancellation fee, as outlined on the invoice.

4. Payment Terms

  • Pricing: All pricing is provided upfront and may vary based on the services requested. A written estimate will be provided for approval before any work is performed.

  • Payment: Payments are due upon completion of services. We accept payment by credit card, debit card, and other methods as specified. If you fail to make payment within 30 days, you may be subject to additional charges or legal actions.

  • Deposits: For larger projects, we may require a deposit before beginning work, with the remainder due upon completion.

5. Customer Responsibilities

  • Access: You agree to provide access to the areas where work is to be performed. This includes, but is not limited to, the HVAC unit, electrical panels, and ductwork.

  • Accurate Information: You must provide accurate and up-to-date information about the property and any relevant details about your HVAC system, including any previous issues.

6. Warranties and Guarantees

  • Labor Warranty: We offer a [insert duration] labor warranty on our services. If you experience issues related to the work performed, please contact us, and we will address the problem in a timely manner.

  • Product Warranty: All new equipment, such as air conditioning units, will be subject to the manufacturer's warranty. The terms of the manufacturer's warranty apply, and any claims should be handled directly with the manufacturer unless otherwise specified.

  • Limitations: Our warranties do not cover damage due to misuse, neglect, or external factors like weather or natural disasters.

7. Limitation of Liability

To the fullest extent permitted by law, AC Xperts of Florida is not responsible for any indirect, incidental, or consequential damages arising from the use of our services. Our liability is limited to the amount paid by the customer for the specific services rendered.

8. Privacy Policy

We respect your privacy. Any personal or payment information shared with AC Xperts of Florida will be handled in accordance with our Privacy Policy. We do not share, sell, or trade your personal information to third parties except as required by law or to provide services.

9. Force Majeure

AC Xperts of Florida is not liable for failure to perform any obligations under these Terms and Conditions if such failure is caused by events beyond our reasonable control, including, but not limited to, natural disasters, labor strikes, war, or other unforeseen circumstances.

10. Modifications to Terms

AC Xperts of Florida reserves the right to update or modify these Terms and Conditions at any time. Any changes will be posted on our website, and the new terms will be effective immediately upon posting.

11. Governing Law

These Terms and Conditions are governed by the laws of the state of Florida. Any disputes arising from the use of our services will be resolved in the appropriate courts in Florida.

12. Contact Information

For questions regarding these Terms and Conditions or any other inquiries, please contact us at:

By using our services, you acknowledge that you have read, understood, and agree to these Terms and Conditions. If you have any questions, concerns, or require additional information, feel free to reach out to us using the contact details above.